Enterprise CRM

Customer management, support tickets, marketing automation and communication across every branch, with role-based access and reporting that rolls up to head office.

Each branch kept its own list, so one customer existed in several places with several histories. Support requests fell between branches, and head office had no consolidated view of any of it.

One customer record for the whole company, with permissions that let a branch work on its own customers while head office sees the full picture.

Customer management, a support ticket queue, marketing automation, full communication history, and reporting that aggregates branch by branch.

Branches and head office work from the same record, and support and reporting live in the same system rather than in separate tools.